Privacy Policy

WoofNotes ("we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you use our AI-based transcription service via WhatsApp.

1. Information We Collect

  • Personal Data: When you interact with our chatbot on WhatsApp, we may collect your name, phone number, and any information you voluntarily provide through chats or voice messages.

  • Veterinary Notes: The voice notes and texts transcribed by our system may contain personal or sensitive information related to clients, patients, or veterinary treatments.

  • Usage Data: We collect information on how you interact with our service, including message timestamps, device information, and usage patterns.

2. How We Use Your Information

  • To Provide Transcription Services: Your voice messages are converted to text using our AI transcription technology.

  • Service Improvement: We use collected data to improve the accuracy of our AI, troubleshoot problems, and enhance user experience.

  • Legal Compliance: We may use or disclose your information to comply with applicable laws, regulations, or legal processes.

3. Data Retention

We retain transcribed texts and associated data for as long as necessary to provide the service or as required by law. You may request deletion of your data by contacting us at woofnotesai@gmail.com.

4. Data Security

We implement industry-standard security measures to protect your data, including encryption for all communications via WhatsApp. However, no transmission over the internet is completely secure, and we cannot guarantee the absolute security of your data.

5. Third-Party Services

We do not sell, rent, or share your personal information with third parties, except when required for our service functionality (e.g., WhatsApp platform or cloud storage services).

6. Your Rights

You have the right to:

  • Access and review your personal information.

  • Request deletion of your data.

  • Withdraw consent to the use of your data at any time.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated "Effective Date."

8. Contact Us

For questions or concerns regarding your privacy, please contact us at admin@woofnotesai.com